BUSINESS CONTINUITY PLAN
It is a goal of Lara, Shull and May, LLC to provide our customers with an expected high level of service no matter what disruption the firm may be experiencing. Lara, Shull & May, LLC has developed a business continuity plan ("BCP"), per FINRA Rule 3510, to respond to events that significantly disrupt our business. Since the timing and impact of disasters and disruptions is unpredictable, we will have to be flexible in responding to actual events as they occur. With that in mind, we are providing you with this information on our business continuity plan and have highlighted its primary aspects.
Our Business Continuity Plan – We plan to quickly recover and resume business operations after a significant business disruption and respond by safeguarding our employees and property, making a financial and operational assessment, protecting the firm’s books and records, and allowing our customers to transact business. In short, our BCP is designed to permit our firm to resume operations as quickly as possible, given the scope and severity of the significant business disruption.
Our BCP addresses: data back up and recovery; all mission critical systems; financial and operational assessments; alternative communications with customers, employees, and regulators; alternate physical locations of employees; critical suppliers, contractors, bank and custodial impact; regulatory reporting; and assuring our customers prompt access to their funds and securities if we are unable to continue our business.
Our primary clearing firm, RBC Correspondent Services, stores our important electronic records in a geographically separate area. We also have offsite back up of electronic files and offsite local storage of historical records and documents. While every emergency situation poses unique problems based on external factors, such as time of day and the severity of the disruption, we have been advised by our clearing firm that its objective is to restore its own operations and be able to complete existing transactions and accept new transactions and payments as soon as possible. Your orders and requests for funds and securities could be delayed during this period.
Contacting Us – If, after a significant business disruption, you cannot contact us as by calling our main office number at 1-800-842-8834, please refer to our web site at http://www.larashullmay.com. On the Consumer Information page we will make every attempt to convey what disruption we are experiencing, the status, and provide instructions for our clients. If available, the voice message for 703-827-2300/800-842-8834 will provide instructions as well. If the Virginia office is unable to operate from the 7600 Leesburg Pike location, we will direct business operations from the Frisco, Colorado office at 610 E. Main Street, Suite 13, Frisco, CO 80443 Main Office: 970-668-5700 Toll-Free 877-543-5444, Fax 970-668-5701. If the Frisco office is unable to operate business will be conducted out of the Virginia office.
If your business request is urgent, for example: provide prompt access to funds and securities, place orders and process other trade-related cash and security transfer transactions - and you cannot contact us thru either the VA or CO offices - you should contact the custodian of your account directly. Your accounts are not held by Lara, Shull & May, LLC. For example, if you have accounts held at RBC Correspondent Services, Morningstar, LSM, Charles Schwab, and Fidelity or at individual mutual fund companies, you should contact the Customer Service number of the respective custodian.
Alternate Office Location: 610 E. Main Street, Suite 13, Frisco, CO 80443.
Main Office Phone Number: 970-668-5700 Toll-Free 877-543-5444
CUSTOMER PRIVACY NOTICE
This notice is required by the federal law known as the Gramm-Leach-Bliley Act which mandates that we describe our client privacy practices regarding (1) how we treat the information we receive about individuals who apply for or obtain our services; and (2) third parties with whom we may share this information.
Information Collected
"Nonpublic Personal Information" is information we obtain in connection with providing a financial product or service to you. We collect this information about an individual from the following sources:
Information provided to us on applications or other forms in connection with the product or service. This may include, but not be limited to: name, address, social security number, assets, and income.
Information about an individual’s transactions with others or us, such as account balance, payment history, parties to a transaction, credit/debit card usage, and insurance policy coverage and premiums.
Information Disclosure to Third Parties
We provide information about current or former clients to the following:
- The clearing firm that provides trade clearance and settlement services;
- Mutual funds you wish to purchase; and
- Insurance companies that provide life, health and/or variable annuities.
WE DO NOT DISCLOSE NONPUBLIC INFORMATION ABOUT OUR CLIENTS OR FORMER CLIENTS TO ANYONE, EXCEPT AS PERMITTED BY LAW, (e.g. responses to a subpoena, court order, regulatory demand, or your request to send your account information to a third party.)
SECURITY OF CLIENT INFORMATION
We continually strive to keep client information accurate, secure and confidential. Our confidentiality and business ethics policies provide that all client information is considered private and privileged. We restrict access to information about our clients to those employees and authorized agents who need to know that information in order to provide products or services to you. We maintain physical, electronic and procedural safeguards that comply with federal standards to maintain the confidentiality of your information. We remain committed to protecting your financial privacy.
If you have questions please contact us at 703-827-2300 or email information@larashullmay.com.
